Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website homosdisfo.com and the booking of tour services provided by Homosdisfo Tours Limited ("we," "us," "our," or "Company").

By accessing our website or booking our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Homosdisfo Tours Limited is registered in England and Wales under company number 12345678. Our registered office is at 42 Covent Garden Plaza, London WC2E 8RA, United Kingdom.

2. Definitions

• "Customer" or "You" refers to the person booking tours or using our services
• "Services" refers to all tour services, experiences, and related activities provided by us
• "Booking" refers to a confirmed reservation for our tour services
• "Tour" refers to any guided experience or service offered by us
• "Website" refers to homosdisfo.com and all related pages

3. Booking and Payment Terms

3.1 Booking Process

• All bookings must be made through our website, phone, or email
• Bookings are subject to availability and confirmation
• We reserve the right to decline any booking at our sole discretion
• A binding contract is formed when we confirm your booking

3.2 Payment Terms

• Full payment is required at the time of booking unless otherwise agreed
• We accept major credit cards, debit cards, and bank transfers
• All prices are quoted in British Pounds (GBP) and include VAT where applicable
• Additional charges may apply for special requests or services

3.3 Group Bookings

• Group bookings (8+ people) may require a deposit and have different payment terms
• Final numbers must be confirmed 72 hours before the tour date
• Special group rates are available upon request

4. Cancellation and Refund Policy

4.1 Customer Cancellations

• More than 72 hours before tour: Full refund minus 10% administration fee
• 48-72 hours before tour: 50% refund
• 24-48 hours before tour: 25% refund
• Less than 24 hours: No refund

4.2 Company Cancellations

• We may cancel tours due to weather, safety concerns, or insufficient bookings
• Full refund will be provided for company-initiated cancellations
• We will attempt to offer alternative dates or tours when possible
• We are not liable for additional costs incurred due to cancellations beyond our control

4.3 No-Shows

Customers who fail to appear at the designated meeting point within 15 minutes of the scheduled start time will be considered no-shows and no refund will be provided.

5. Tour Conduct and Requirements

5.1 Customer Responsibilities

• Arrive at the designated meeting point on time
• Follow guide instructions and safety guidelines
• Respect other tour participants and members of the public
• Inform us of any mobility issues or special requirements at booking
• Dress appropriately for weather conditions and venues

5.2 Age Restrictions

• Children under 16 must be accompanied by an adult
• Some tours may have minimum age requirements for safety reasons
• Child pricing applies to ages 5-15; children under 5 are free

5.3 Health and Safety

• Tours involve walking and may not be suitable for those with mobility issues
• Customers participate at their own risk
• Please inform us of any medical conditions that may affect your participation
• We reserve the right to exclude customers who pose a risk to themselves or others

6. Liability and Insurance

6.1 Limitation of Liability

Our liability is limited to the price paid for the tour service. We are not liable for:

• Personal injury, death, or property damage except where caused by our negligence
• Delays, cancellations, or changes due to circumstances beyond our control
• Loss of enjoyment, disappointment, or indirect losses
• Acts of third parties, including venue operators and transport providers

6.2 Insurance

• We maintain public liability insurance of £2 million
• Customers are advised to obtain their own travel insurance
• Our insurance does not cover personal belongings or medical expenses

7. Intellectual Property

7.1 Content Ownership

• All website content, including text, images, and tour materials, is our property
• You may not reproduce, distribute, or create derivative works without permission
• Tour guides' commentary and insights are proprietary information

7.2 Photography and Recording

• Photography for personal use is permitted on tours unless restricted by venues
• Commercial photography or filming requires prior written consent
• We may take photographs during tours for marketing purposes
• By participating, you consent to being photographed unless you inform us otherwise

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information in accordance with UK GDPR regulations.

9. Website Terms

9.1 Acceptable Use

You agree not to use our website to:

• Transmit harmful, offensive, or illegal content
• Interfere with website functionality or security
• Collect personal information about other users
• Use automated systems to access or interact with the site

9.2 Third-Party Links

• Our website may contain links to third-party sites
• We are not responsible for the content or privacy practices of external sites
• Links do not constitute endorsement of third-party services

10. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, extreme weather conditions
• Government actions, terrorism, or civil unrest
• Labour strikes or transport disruptions
• Pandemic-related restrictions or closures

11. Modifications to Services

• Tour itineraries may be modified due to circumstances beyond our control
• We will provide reasonable alternatives when possible
• Significant changes will be communicated as soon as reasonably practicable
• Minor itinerary adjustments do not entitle customers to refunds

12. Complaints Procedure

12.1 During the Tour

• Please raise any concerns immediately with your tour guide
• We will make reasonable efforts to resolve issues during the tour

12.2 Post-Tour Complaints

• Written complaints must be submitted within 14 days of the tour
• Email complaints to: [email protected]
• Include booking reference, tour date, and detailed description of the issue
• We will respond within 14 working days

13. Governing Law and Jurisdiction

• These Terms are governed by the laws of England and Wales
• Disputes will be subject to the exclusive jurisdiction of English courts
• If any provision is deemed invalid, the remaining Terms remain in effect

14. Changes to Terms

We may update these Terms periodically. Changes will be effective when posted on our website with a new "Last updated" date. Continued use of our services constitutes acceptance of modified Terms.

15. Contact Information

For questions about these Terms or our services, please contact us:

16. Consumer Rights

These Terms do not affect your statutory consumer rights under UK law, including rights under the Consumer Rights Act 2015. For information about your consumer rights, visit Citizens Advice.